Cancellation & Refund Policy

• Up to 24 hours before your cleaning, you can ask to reschedule or cancel in your client portal, under Appointments. We confirm a new time with you.
• Within 24 hours, changes can't be made online. Please call us at (732) 328-6553 or send a message, and we'll do our best to help.
• A request you've sent that we haven't confirmed yet can be changed or cancelled online at any time.
• Repeating cleanings: each visit can be moved or cancelled on its own. To stop the whole series, ask us.

If we arrive at the booked time and can't get in (no key, a wrong code, no one home), we'll try to reach you. If we can't, we'll reschedule with you. Please keep the access details in your portal up to date.

Weather, illness or an emergency can mean we need to move your cleaning. We'll tell you as early as we can and offer the next available time. You'll never pay for a visit we didn't make.

• Most cleanings are invoiced after the visit, so there's nothing to refund if a booking is cancelled.
• If you paid in advance (for example, a Deposit-Back Move-Out) and need to cancel, contact us and we'll reschedule it or refund your payment.
• Card refunds go back to the card you paid with and can take 5–10 days to appear. Cash and check refunds are arranged with you directly.

Tell us within 48 hours of the visit (24 hours for offices) and we'll come back and fix it at no charge. That's our fix guarantee: it covers re-cleaning, not a refund. The full terms are in our Terms of Service.

Offices on a recurring service follow the cancellation and notice terms in their signed Office Cleaning Agreement and Order Form.