Terms of Service

These terms apply when you book a cleaning with Before & After Cleaning Co., use this website, or use your client portal. By booking or using the portal, you agree to them.

Offices on a recurring service sign our Office Cleaning Agreement and Order Form; where those say something different, the signed agreement applies.

• The price calculator gives an estimate from our published rates, not a final price. We confirm the price with you, from a few photos or a quick walkthrough, before we book.
• If the space turns out very different from what you described, we tell you before we start, never after.
• Heavy conditions (grease build-up, pet hair, nicotine film, items left behind) and severe conditions (hoarding remnants, biohazard, smoke damage) are priced differently, as shown on our pricing page. We may decline severe jobs.
• Jobs more than 75 miles away (one way) add a $50 travel fee per visit.
• New Jersey sales tax (6.625%) is added to every invoice.

• A cleaning is booked once we've confirmed the date and arrival window with you. Bookings and changes are made in your client portal, by phone or by email.
• Please give us access at the booked time (a key, lockbox, code or someone home) and tell us about pets, alarms and anything we should avoid. Notes you save in your portal are shown to your cleaner.
• We don't handle hazardous or medical waste, sharps, mold remediation or pest control, and we may skip any task that isn't safe. We'll tell you why.
• Changing or cancelling a booking is covered in our Cancellation & Refund Policy.

If something on our checklist was missed, tell us within 48 hours of the visit (24 hours for offices), with a photo if you can, and we'll come back and fix it at no charge. The guarantee covers re-cleaning what was missed; it isn't a refund. You can report it by rating the cleaning in your portal, by message, or by phone.

• Most cleanings are invoiced after the visit; the invoice lists every item and the sales tax. A Deposit-Back Move-Out is paid by card when you book.
• You can pay by card or Apple Pay in your portal or from the payment link we send, or by cash or check. Card payments are processed by Stripe.
• Invoices are due by the date shown on them.

Our cleaners take care with your home and belongings. If you believe something was damaged during a visit, tell us within 48 hours with a photo, and we'll look into it with you and make it right where we're responsible. Please put away valuables and anything fragile or irreplaceable before we arrive.

We photograph the space before and after each visit as our record of the work. Photos are kept privately in your client portal, and we never use them in marketing without your written permission. See our Privacy Policy.

Your portal account is for you. Keep your password private and tell us if you think someone else has used it. We may suspend an account that's misused. Prices and services on this site can change; your confirmed booking keeps the price we agreed.

These terms are governed by the laws of the State of New Jersey. If something goes wrong, please talk to us first: email support@beforeaftercleaning.com or call (732) 328-6553, and we'll work to put it right.